Shipping policy

Shipping Destinations & Exclusions

• Where We Ship: We ship within Singapore and to selected international destinations worldwide.
• Mug Availability: Our mugs can be shipped to Singapore and all available international destinations excluding the United States.
• United States Orders: We currently do not ship any products to the United States due to import tariffs and regulatory complexities. We hope to offer US shipping in the future.
• Customs & Duties: International customers are responsible for any customs duties, taxes, or import fees imposed by their destination country.
• Unlisted Countries: If your country is not available at checkout, contact us at hello@afibloomstudio.com and we will do our best to assist you.

Processing & Separate Deliveries

• Processing Window: All orders are processed and prepared within 2–4 business days after payment confirmation.
• Multiple Packages: Because our mugs are fulfilled by our print-on-demand partner and internal studio creations are shipped directly by us, items in the same order may arrive in separate packages and at slightly different times.

Shipping Rates & Estimated Delivery

• Mugs: Shipping is built into the product price (Free Shipping) and shipped locally via our partner.
• Internal Studio Creations: Shipped via SingPost. Rates are calculated at checkout based on package size and weight.
• Delivery Time: 2–4 business days after dispatch.

• Mugs: Shipping is built into the product price (Free Shipping) or calculated as a flat rate at checkout.
• Internal Studio Creations: Shipping is calculated at checkout based on your location.
• Delivery Time: Varies by destination country and local customs processing.

Order Tracking

• Tracking details will be emailed to you as soon as your order is dispatched (where applicable).
• Please allow up to 24 hours for tracking information to update in the courier's system.

Address Accuracy & Delivery Issues

• Address Accuracy: Customers are responsible for providing complete and accurate delivery details at checkout. We cannot refund orders shipped to an incorrect address provided by the buyer.
• Delays: We are not responsible for delivery delays caused by courier services or customs clearance once the parcel has been handed over.
• Damaged Items: If your order arrives damaged, please email us within 24 hours of delivery with clear photos of both the packaging and the damaged item.
• Lost Parcels: Lost parcels will be reviewed on a case-by-case basis in coordination with the courier service.

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